Data protection
As of May 2026
We are happy about your visit tomymatchaments.chThe protection of your personal data is important to us. In this privacy policy, we inform you about which personal data we process, for what purposes this is done, to whom we may disclose data, and what rights you have.
This privacy policy applies to the use of our website and online shop, to orders, customer accounts, payments, deliveries, newsletters, customer inquiries and to the use of our online services.
1. Responsible body
The entity responsible for processing personal data is:
myMatchaMoments
Gran Global Trading
Weinbergstrasse 26
6300 train
Switzerland
Email:info@mymatchamoments.ch
2. Terms
Personal data is any information relating to an identified or identifiable natural person. This includes, for example, name, address, email address, telephone number, IP address, order details, and payment information.
Processing means any handling of personal data, in particular the collection, storage, use, transmission, evaluation, adaptation, deletion or destruction.
3. Applicable Law
We process personal data in accordance with the Swiss Data Protection Act and, where applicable, the General Data Protection Regulation of the European Union.
In accordance with Swiss data protection law, we process personal data lawfully, fairly, proportionately and only for the purposes stated in this privacy policy or where a legal basis exists.
To the extent that the GDPR is applicable, we base the processing in particular on the following legal grounds:
Contract fulfillment or pre-contractual measures, in particular regarding orders, payments, deliveries and customer inquiries.
Fulfillment of legal obligations, in particular tax, accounting and commercial law obligations.
Legitimate interests, in particular the secure operation of our shop, fraud prevention, error analysis, improvement of our offer and protection of legal claims.
Consent, especially for newsletters, non-essential cookies, analytics services and certain third-party services.
4. Which personal data we process
We process the following categories of personal data in particular:
Contact details
For example, first name, last name, address, email address and telephone number.
Order data
For example, ordered products, delivery address, billing address, order date, order number, order value and order status.
Payment details
For example, payment method, payment amount, payment status, transaction data and information on payment processing.
Communication data
For example, messages, emails, contact form information, support requests and other communication with us.
Customer account details
For example, login data, saved addresses, order history and account settings, if you create a customer account.
Technical data
For example, IP address, browser type, operating system, device type, date and time of access, referrer URL, pages visited and data volumes transferred.
Usage data
For example, pages visited, click behavior, time spent on the site, interactions with our shop and use of our offers.
Cookie and consent data
For example, your cookie selection, the time of consent or refusal, and technical information on managing your privacy settings.
5. Origin of the personal data
We usually receive personal data directly from you, for example when you place an order, create a customer account, subscribe to our newsletter, use the contact form or contact us by email.
Certain technical data is collected automatically when you visit our website. Further data may come from service providers, such as payment service providers, shipping providers, or technical service providers, insofar as this is necessary for the processing of our services.
6. Purposes of data processing
We process personal data in particular for the following purposes:
Provision, operation and security of our website and online shop.
Processing and handling of orders.
Delivery of the ordered goods.
Payment processing.
Preparation of invoices and fulfillment of legal retention obligations.
Customer communication and support.
Customer account management.
Sending newsletters, provided you have subscribed to them.
Fraud prevention, abuse detection and security.
Fault analysis and technical maintenance.
Improving our shop, our products and our offers.
Web analytics with Matomo.
Managing cookie settings and consents.
Fonts are displayed using Google Fonts, if applicable.
Protection of legal rights and fulfillment of legal obligations.
7. Orders in the online shop
When you place an order in our online shop, we process the data necessary to fulfill your order. This includes, in particular, your name, billing address, delivery address, email address, telephone number, ordered products, order value, payment method, and payment status.
We use this data to receive, confirm, process, ship, process payment, create invoices, provide customer service, and comply with legal obligations.
Without this data, we usually cannot process your order.
8. Customer account
If you create a customer account, we will store the data you provide so that you can log in, view your orders and place future orders more easily.
You can have your customer account deleted at any time, provided there are no legal retention obligations or legitimate interests in further storage.
9. Making contact
When you contact us via email, contact form, telephone or other communication channels, we process the data you provide to handle your request and any follow-up questions.
The data will only be stored for as long as is necessary to process your request, for documentation purposes, or due to legal obligations.
10. Newsletter with Mailchimp
When you subscribe to our newsletter, we use your email address and, if applicable, other voluntary information to send you information about products, news, promotions and offers from myMatchaMoments.
We use [cookie/video/etc.] to send our newsletter.Mailchimp, a service ofThe Rocket Science Group LLC d/b/a Mailchimp, USA, an Intuit Group company.
Mailchimp may process your email address, registration data, technical information, open rates, click behavior, and other usage data related to the newsletter. This data helps us understand whether and how our newsletters are read so that we can improve our communication.
Subscribing to the newsletter is voluntary. You can withdraw your consent at any time with effect for the future by using the unsubscribe link in the newsletter or by contacting us.
When using Mailchimp, personal data may be transferred to the USA or other countries. Where necessary, we base such transfers on appropriate safeguards or recognized certifications, in particular standard contractual clauses or an applicable data protection framework, provided its requirements are met.
11. Payment processing with Mollie
We use the payment service provider for payment processing.Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands.
If you choose to pay via Mollie, the data required for payment processing will be transmitted to Mollie. This may include, in particular, your name, email address, billing address, shipping address, order details, payment amount, payment method, transaction data, and technical data.
Depending on the chosen payment method, other payment providers, banks, card organizations, financial service providers or providers such as TWINT, credit card companies or Klarna may be involved.
Mollie and the respective payment providers process payment data partly under their own data protection responsibility. They may use data, in particular, for processing payments, fraud prevention, abuse detection, fulfilling legal obligations, and providing the respective payment method.
12. Shipping and Delivery
To deliver your order, we will share the necessary data with shipping and logistics providers. This includes, in particular, your name, delivery address, email address, telephone number, and shipment information.
Your data will only be shared to the extent necessary for the delivery of your order, shipment tracking, handling delivery problems, or fulfilling legal obligations.
13. Hosting and technical provision
When you visit our shop, technical data is automatically processed. This includes, in particular, IP address, date and time of access, pages visited, referrer URL, browser type, operating system, device type, and data volume transferred.
This data is required to technically provide our shop, ensure system security, analyze errors, and prevent misuse or attacks.
We use hosting, IT and technical service providers who may process personal data on our behalf or under their own responsibility, insofar as this is necessary for the operation, security and maintenance of our shop.
14. Server log files
Our server automatically stores information in so-called server log files. This data is used in particular to ensure operation, for error analysis, to defend against attacks, and to investigate security incidents.
Server log files are generally only stored for as long as necessary for the stated purposes. Longer storage only occurs if required for investigating security incidents, protecting legal claims, or fulfilling legal obligations.
15. Cookies and similar technologies
Our shop uses cookies and similar technologies. Cookies are small text files that are stored on your device.
We distinguish in particular between necessary cookies, analytics cookies, and cookies and similar technologies from payment, security, and third-party services.
Necessary cookiesThese cookies are necessary for our shop to function. Examples include shopping cart cookies, login cookies, session cookies, and cookies for storing your privacy settings. These cookies cannot be deactivated as long as they are essential for the operation of the shop.
Analytics cookiesThis helps us understand how visitors use our shop. We use Matomo for this purpose. We only set analytics cookies if there is a legal basis for doing so, in particular your consent or a privacy-friendly configuration without non-essential cookies.
During payment processing, Mollie or integrated payment providers may use cookies or similar technologies to process payments securely, prevent fraud, and comply with legal obligations.
On your first visit to our shop, you can use our cookie banner to specify which non-essential cookies and services may be activated. You can change or withdraw your consent at any time with effect for the future.
Additionally, you can restrict, block, or delete cookies in your browser settings. However, this may result in some features of our shop no longer being fully available.
16. Matomo Web Analytics
We useMatomo, in order to analyze the use of our shop and improve our offering.
Matomo can process information such as IP address, pages visited, time spent on the site, referring page, device used, browser, operating system and interactions in the shop.
We use Matomo in a privacy-friendly manner wherever possible. This includes, in particular, IP anonymization, statistical analysis, limited storage duration, and no sharing with advertising networks.
Data is only collected by Matomo if there is a legal basis for doing so, in particular your consent or a privacy-friendly configuration without unnecessary cookies.
You can prevent tracking by Matomo via our cookie settings or revoke your consent at any time.
17. Google Fonts
We use Google Fonts to ensure that fonts are displayed consistently and attractively on our shop.
If Google Fonts are embedded locally on our server, no connection to Google servers is established when loading the fonts.
If Google Fonts are loaded externally via Google’s servers, your browser may establish a connection to Google’s servers when you visit our shop. In this process, your IP address, technical information about your browser, and information about your visit to our website may be transmitted to Google.
The provider isGoogle Ireland LimitedGordon House, Barrow Street, Dublin 4, Ireland. Depending on the processing, data may also be transferred to:Google LLC, USA.
The external integration of Google Fonts only takes place if there is a legal basis for this, in particular your consent or a legitimate interest in a uniform and technically secure presentation of our shop.
18. Links to external websites
Our shop may contain links to third-party websites. If you click on such links, you leave our area of responsibility. The respective providers are responsible for data processing by external websites.
19. Recipients of personal data
We only share personal data to the extent necessary for the aforementioned purposes, where there is a legal obligation, you have given your consent, or we have a legitimate interest in doing so.
Recipients of personal data may include, in particular:
Hosting providers and technical service providers.
Payment service providers, in particular Mollie.
Depending on the payment method, other payment providers, banks, card organizations or financial service providers may also be involved.
Shipping and logistics service provider.
Newsletter service providers, especially Mailchimp.
IT service providers and support service providers.
Accounting, trusteeship, tax consulting or legal advice.
Authorities, courts or other bodies, to the extent required by law.
Providers of analytics and cookie services.
Google, insofar as Google Fonts are integrated externally.
20. Order processing
When we use service providers who process personal data on our behalf, we ensure, within the framework of applicable law, that these service providers process the data only in accordance with our instructions and with appropriate technical and organizational measures.
Certain service providers, in particular payment service providers, may also process personal data under their own responsibility, insofar as this is necessary for their own legal obligations, security checks, fraud prevention or the provision of their services.
21. Data transfer abroad
We generally process personal data in Switzerland, the European Economic Area and in countries with an adequate level of data protection.
When we transfer personal data to countries without an adequate level of data protection, we ensure appropriate safeguards where required by law. These may include, in particular, standard contractual clauses, recognized data protection frameworks, certifications, or other legally prescribed safeguards.
When using services from Google, Mailchimp or other internationally operating service providers, data may be transferred to the USA or other countries.
22. Storage period
We only store personal data for as long as is necessary for the respective purposes or as required by law.
We generally store order, invoice, and accounting data for the legally required retention periods. In Switzerland, business records and accounting documents must generally be kept for ten years.
We store communication data for as long as is necessary to process your request, for documentation, or to protect legitimate interests.
We only store technical data and log files for as long as is necessary for security, error analysis and operation.
We store your newsletter data for as long as you are subscribed to the newsletter. After you unsubscribe, we may continue to store certain data to the extent necessary to prove your registration or unsubscription, or to fulfill legal obligations.
Personal data will be deleted or anonymized after the respective retention period has expired.
23. Data security
We take appropriate technical and organizational measures to protect personal data from loss, misuse, unauthorized access, alteration, disclosure or unlawful processing.
This includes, in particular, access restrictions, encryption, secure passwords, regular updates, backups, and security measures for hosting.
Data transmission in our shop is encrypted via HTTPS/TLS.
24. Automated Decisions and Profiling
We generally do not make automated individual decisions that have legal consequences for you or similarly significantly affect you.
Depending on the chosen payment method, payment service providers may conduct automated checks, fraud prevention measures, risk analyses, or creditworthiness assessments. These are generally the responsibility of the respective payment service provider.
25. Your rights
Under applicable data protection law, you have the following rights in particular:
Right to information about your stored personal data.
Right to rectification of inaccurate or incomplete data.
Right to erasure, provided that no legal retention obligations or overriding interests preclude this.
Right to restrict processing, where applicable.
Right to data disclosure or data portability, where applicable.
Right to object to certain data processing, where applicable.
Right to revoke consent given with effect for the future.
To exercise your rights, you can contact us at any time atinfo@mymatchamoments.chcontact.
We may request proof of identity if necessary to process your request securely.
26. Right of appeal
If you believe that the processing of your personal data violates data protection law, you can contact the relevant data protection authority.
For Switzerland, this is theFederal Data Protection and Information Commissioner FDPIC.
If the GDPR applies, you can also contact a competent data protection supervisory authority in the European Union.
27. Changes to this Privacy Policy
We may amend this privacy policy at any time, especially if we change our shop, introduce new services, or if the legal situation changes.
The current version applies in each case, which is available atmymatchaments.chhas been published.
28. Contact
If you have any questions about data protection, you can contact us at any time: